Title: Public Housing Property Manager
Reports To: Executive Director
FLSA Status: Non-Exempt
Date: November 6, 2024
Salary: $37,000-$43,000 Annually
Position Summary
Responsible for daily operations of assigned Agency property. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.
Responsibilities
Undertakes and performs the following and other work-related duties as assigned.
- Shares responsibility with Maintenance Crew Leader for curb appeal, quality building and ground maintenance and security at assigned AMP location.
- Responds courteously to calls, written requests, and e-mails from residents, service providers, and other authorized agencies and representatives to answer questions, and provide information and assistance as appropriate regarding Public Housing.
- Assists with the application process to determine eligibility; Responsible for calculating resident income to determine resident rent.
- Prepares and sends written requests for income verification. Obtains, verifies, and calculates all sources of income and resources to determine financial eligibility of applicants.
- Completes reexamination and interim review process, including interviewing residents, completion of required forms, verification of family size and income data. Ensures compliance with HUD regulations and the Agency’s Admissions and Continued Occupancy policy.
- Monitors household demographic profiles and updates databases. Makes appropriate changes in system for received documentation in a timely and accurate manner.
- Processes move-outs in accordance with Agency policies and procedures, including conducting move-out inspections and exit interviews, prorating of rent, calculating applicable charges, recommending retention or return of security deposit if applicable, and tracking and closing resident files.
- Monitors resident compliance with lease provisions, reports instances of resident fraud and abuse to deter and/or prevent same, investigates and documents violations, advises program coordinators as appropriate, and communicates required remedies to residents.
- Prepares court papers for rent delinquency, charge delinquency, and other evictions for lease violations.
- Performs move-in, bi-annual, special and move out inspections in coordination with the AMP Crew Leader according to inspection schedule. Prepares and mails inspection notices to residents. Creates and prints inspection report. Provides notice to resident of inspection results and any action necessary.
- Accompanies exterminator to all bed bug inspections and treatments to make sure residents comply.
- Ensures all updates/changes regarding FSS participants are forwarded to FSS Coordinator.
- Generates reports in an accurate and timely manner, providing support documentation as appropriate.
- Reviews and keeps current on all applicable public housing rules and regulations, as well as applicable local, state, and federal laws, regulations, codes, and Agency rules and regulations.
- Accountable for consistent adherence to Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
Education and Experience
High School Diploma or GED required and (2) to Four (4) years of Property Management experience, or an equivalent combination of education and experience resulting in the ability to fulfill the essential job duties of the position.
The following Certifications must be obtained within twelve (12) months of employment or other allowable period of hire as authorized by the Executive Director:
- Public Housing Specialist
- Occupancy Specialist
- Rent Calculation
- Enterprise Income Verification System (EIV)
- Fair Housing
Knowledge and Skills
- Thorough knowledge of Agency operating policies and procedures; principles, practices and techniques, HUD regulations pertaining to low-rent housing; and services available through local social service agencies.
- Good knowledge of leasing agreement procedures, recertification process, public housing standards, and housing quality standards inspections.
- General knowledge of NC Landlord-Tenant Law.
- Ability to accurately and completely document in writing appropriate events and activities.
- Ability to read and comprehend relatively complex material.
- Ability to communicate clearly, concisely, orally and in writing.
- Ability to treat callers, residents, and visitors with unfailing courtesy, attentiveness, and professionalism.
- Ability to prepare clear and concise narrative and statistical reports.
- Ability to operate appropriate Agency computer equipment and software packages.
- Ability to communicate both orally and in writing. Ability to follow oral and written instructions.
Supervision Controls
The Public Housing Property Manager receives instructions from and is accountable to the Executive Director. The employee receives specific instructions regarding areas with which the employee is not familiar, priorities, deadlines, when complaints are brought to the attention of the supervisor, and when the supervisor is contacted by the employee for direction. In familiar, regularly occurring duties, the employee plans and carries out work activities with minimal supervision and independently resolves problems that arise. The employee’s work is reviewed regularly and closely for accuracy, timeliness, and conformity to organizational policies, federal, state, and local regulations and attainment of objectives. The employee has no supervisory responsibilities.
Guidelines
The employee performs routine duties by following established policies and procedures, applicable reference materials, published laws, regulations, handbooks, and training materials. These guidelines cover most job-related situations. The employee may require guidance from the supervisor in situations not covered by existing guidelines but has reasonable latitude in the performance of customary duties.
Complexity
The employee performs routine duties following established and specific Agency policies and procedures, applicable local, state, and federal regulations, traditional practices, and information from training and reference materials. The course of actions is determined by the circumstances, assessment of critical issues, supervisor input, and by established procedures and applicable regulations. The employee may coordinate, integrate, and/or prioritize tasks. Routinely, the employee may adapt procedures to the circumstances and make decisions concerning resident or maintenance problems, collections, and management of staff using personal judgement based on prior experience.
Scope and Effect
The AMP Property Managers are key employees in the management and operation of Affordable, Commercial, Section 8 and Public Housing programs. Their work affects residents, Agency profitability, community groups, and support agencies on a continuing basis. Successful accomplishment of duties by the employee enhances the Agency’s image in the community and its ability to meet its overall mission of providing housing that is decent, safe, and sanitary.
Work Relationships
The employee will interact daily with residents, coworkers, local officials (police, judges), outside service agencies, utility companies, and contractors. Conditions under which contacts occur can range from normal to stressful in emergency situations.
Physical Requirements
- Work is principally sedentary, but may involve some physical exertion, such as kneeling, crouching, or lifting to obtain files, records, and office supplies, and eyestrain from working with computers and other office equipment.
- Must be able to sit and/or stand for up to eight hours at a time while preforming work duties.
- Must be able to bend, stoop, push, and pull in the performance of office related duties.
- Must be able to use fingers bilaterally and unilaterally to operate office equipment.
- Must be able to establish and maintain effective working relationships with employees, residents, and community agencies and other entities that provide services.
- Must have vision and hearing corrected to be able to operate office equipment and fulfill essential job functions.
- Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
- Must maintain punctuality and attendance as scheduled.
- An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
Work Environment
Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated, but also involves working outdoors during visits to housing developments, sites, dwellings, or facilities.
Other Requirements
- Must possess a State of North Carolina driver’s license and regularly participate in continuous improvement and education.
- Must be available for occasional overnight travel for training.
- Must pass employment drug screening.
- Must pass criminal background check.
- Must work with the highest degree of confidentiality.