HCV Manager – Auburn , AL

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https://www.auburnhousingauth.org/careers

Position Title	HCV Manager	Department	HCV
Reports To	Chief Operating Officer	Employment Status	Full-Time
FLSA Status	Exempt	Salary Range Compease 2025	$66,391 – $99,587
Date Open	February 6, 2025	Date Closed	Open Until Filled

Summary

The primary purpose of this position is to direct and manage the day-to-day operations of the Housing Choice Voucher (HCV) Department. The position is responsible for administering, planning, implementing and monitoring the HCV program consisting of but not limited to tenant-based vouchers (TBV), RAD project-based vouchers (PBV), HCV Homeownership Program, Veterans Affairs Supportive Housing (VASH), Foster Youth to Independence (FYI) vouchers, Mainstream vouchers, Emergency Housing vouchers and the Family Self-Sufficiency (FSS) Program. The incumbent is responsible for interpreting and adhering to all federal, state, local, HUD and AHA policies and regulations regarding the implementation of programs and makes policy recommendations to ensure overall compliance.

All activities must support the Auburn Housing Authority (AHA) and its managed agencies’ missions, strategic goals, and objectives.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

Program Management Tasks

1. Manages the work of staff including but not limited to: assigning, planning, and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, recommending new employees, training staff, acting on employee problems, and recommending and implementing discipline.
2. Manages the operations of the HCV program, FSS program, and HCV Homeownership Program; plans, organizes, coordinates, monitors, and implements all departmental programs to ensure that all functions are conducted in an efficient manner in accordance with all applicable federal, state, local, AHA, and HUD rules and regulations.
3. Monitors all HCV and FSS files ensuring that files are properly secured and in compliance with applicable HUD and AHA rules and regulations.
4. Ensures HCV Caseworker administers the waiting list of the TBV applicants in compliance with relevant regulations; notifies applicants upon voucher availability, completes background checks, processes application to prepare for move-in, conducts briefings, calculates household income, deductions, rent and utility amounts correctly, etc.
5. Ensures HCV Caseworker administers the waiting list of PBV applicants in compliance with relevant regulations; notifies applicants upon eligibility, completes background checks, and make referrals to PBV landlords in a timely and efficient manner in accordance with AHA and HUD rules and regulations; conducts briefings, calculates household income, deductions, rent and utility amounts correctly, etc.
6. Ensures FSS Coordinator administers the FSS program in accordance with the FSS grant requirements, FSS Action Plan and other applicable AHA and HUD rules and regulations.
7. Ensures HCV Caseworkers and FSS Coordinator performs annual and interim recertification of all vouchers in accordance with applicable regulations and per AHA timelines.
8. May represent the AHA’s HCV program in meetings with participants, potential applicants, private landlords, housing advocacy groups and organizations, community associations, HUD, and other agencies.
9. Manages the implementation of policies and procedures to ensure leased and subsidized private-owner contracts between landlords and participants are in compliance with applicable regulations; ensures full utilization of housing assistance payments (HAP) resources and monitors rent burdens.
10. Ensures HCV Caseworkers administer all voucher portability transactions for the AHA’s HCV portfolio.
11. Assists in preparing applications and supporting data to secure additional funding and programs from HUD to increase housing opportunities for families.
12. Ensures end-of-the-month HAP and UHAP is processed in a timely and efficient manner in accordance to AHA and HUD rules and regulations.
13. Recruits and retains landlords for participation in the HCV Program in an effort to maximize voucher utilization.
14. Serves as the central point of contact for various departmental information technology functions.
15. Performs other program management duties as assigned.

Compliance Tasks

1. Reviews, interprets, and implements regulations and legislation pertaining to HCV and FSS programs; implements changes to HCV activities as needed to ensure compliance.
2. Ensures AHA and its managed agencies meet SEMAP high performer compliance requirements by developing and instituting appropriate and effective self-assessment tools and processes; develops reports to measure SEMAP indicators for compliance; ensures that departments utilize self-assessment processes, analyzes self-assessment data, and ensures that deficiencies are corrected.
3. Directs the timely preparation, review, and submission of reports, including PIC and EIV reports.
4. Prepares, verifies, tracks and maintains VMS data and records.
5. Establishes and maintains HUD-required financial records and statistical reports and assists with HUD monitoring and reviews; assist in preparing applications to HUD for special vouchers.  
6. Manages and conducts quality control file audits of HQS inspections.
7. Works with the Chief Operating Officer on a range of policy issues, planning, budgeting, and performance measurement.
8. Ensures housing quality standards (HQS) and quality control inspections are conducted in a compliant and efficient manner in accordance with federal, state, local, AHA, and HUD rules and regulations.
9. Ensures that rent comparable and payment standards are current and are conducted in a compliant and efficient manner in accordance with federal, state, local, AHA, and HUD rules and regulations
10. Ensures all vouchers are utilized at its highest level based on HAP funding distributed by HUD.
11. Ensures the HCV Administrative Plan, HCV Homeownership Policy and FSS Action Plan are current and implemented according to policy.
12. Monitors production, quality control of all department files, and data integrity of transactions completed by HCV staff.
13. Ensures HCV support staff meet and/or exceed annual department goals and objectives.
14. Ensures staff complies with the HCV Administrative Plan, HCV Homeownership Policy, FSS Action Plan, Standard Operating Procedures, HUD regulations and other applicable AHA policies.
15. Provides data related to the development of the HUD Five-Year Plan and Annual Plan.
16. Ensures HCV department provide professional and comprehensive customer service to internal and external customers.
17. Serves as the 504/ADA Coordinator for TBV participants to ensure the Agency complies with all Reasonable Accommodation requests in conformance with the American with Disability Act (ADA) requirements. In coordination with the MFH Director, monitors and updates the Reasonable Accommodation policy to comply with local, state, federal and ADA rules and regulations.

1. Performs other compliance duties as assigned.

Behavioral Competencies

This position requires the incumbent to exhibit the following behavioral skills:

Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the AHA. Uses appropriate judgment & decision making in accordance with level of responsibility.

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.  

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind.  Recognizes work colleagues as customers.

Effective Communication:  Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively.  

Initiative: Proactively seeks solutions to resolve unexpected challenges.  Actively assists others without formal/informal direction.  Possesses the capacity to learn and actively seeks developmental feedback.  Applies feedback for continued growth by mastering concepts needed to perform work.

Responsiveness and Accountability:  Demonstrates a high level of conscientiousness; holds oneself personally responsible for one’s own work; does fair share of work.  

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone’s efforts to succeed.

Leadership:  Provides direction by clearly and effectively setting course of action for department and subordinates; manages performance by providing regular feedback and reinforcement to subordinates.

Job Competencies

1. Knowledge of the general operations and procedures of a AHA properties, particularly in relation to the HCV Program
2. Knowledge of the local, state, and federal laws governing the HCV Program including HQS, health and fire regulations, landlord/tenant regulations, and evictions.
3. Ability to prepare and present ideas in English, in a clear and concise manner, both orally and in writing.
4. Ability to perform program-required computations with speed and accuracy.
5. Demonstrated skill in providing instruction on the HUD and AHA HCV Program requirements to potential participants and landlords, groups of participants and landlords, and one-on-one.
6. Ability to establish and maintain effective working relationships with co-workers, vendors, consultants, contractors, residents, HUD, and local, state, and federal officials; ability to communicate with people from a broad range of socio-economic backgrounds.
7. Ability to understand, act on, and interpret policies; and to implement regulations and procedures as set forth by the AHA and/or HUD.
8. Ability to orient other employees and to explain organizational policies, rules regulations, and procedures.
9. Ability to assist in the hiring of new employees, evaluate performance of subordinates accurately and timely, correct deficiencies, and to guide and assign personnel.
10. Ability to establish, monitor, and achieve objectives through skillful delegation of duties.

Education and/or Experience

(1) A two-year college degree or (2) completion of a specialized course of study at a business or trade school or (3) completion of specialized training courses conducted by equipment vendors or (4) job specific skills acquired through on-the-job training or apprenticeship program. Bachelor’s Degree preferred. Minimum of five years of experience in the administration of the Housing Choice Voucher Program, including a minimum of three (3) years in a supervisory capacity. HCV Certification preferred. An equivalent combination of education and experience may be considered. Must possess a valid driver’s license and be insurable under the AHA’s plan. Must obtain the HCV and FSS Certification during the first year of employment.

Technical Skills

To perform this job successfully, the employee should have strong computer skills (e.g. MS Word, Excel, PowerPoint, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to travel to various AHA properties. Daily movements include sitting; standing; reaching and grasping; operating computers and other office equipment; moving about the properties; and attending onsite meetings and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In addition to the standard office environment, this position may work on AHA properties, which may cause the employee to experience a range in temperatures and other weather conditions. The noise level may be loud, and the environment may be more hazardous than a standard office environment. This position may be required to work with contractors as well as AHA residents.